Privacy Policy

Anemos Australia Pty Ltd (ABN 29 684 507 444) is an Australian company connecting Australian businesses with skilled professionals in Sri Lanka. We operate from G26/202 Jells Rd, Wheelers Hill VIC 3150, Australia with operations at 121 Muhandiram's Rd, Colombo 00300, Sri Lanka.

This policy explains how we handle personal information that we collect through our website, contact form, and direct business communications. It applies to our processing under the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

“Personal information” has the meaning given to it by the Privacy Act: information or an opinion about an identified, or reasonably identifiable, individual.

We try to collect only what we need to respond to you and run our business.

Information you give us

• Contact form submissions: name, email, company, phone (optional), service of interest, and your message.
• Direct correspondence: emails, calls, and meeting notes when you contact us about our services.

Information collected automatically

• Anonymised website analytics — page views, country, device type, referrer.
• Standard server logs — IP address, browser, and request paths, used for security and abuse prevention.
• Essential session cookies for authenticated admin users only. No advertising or behavioural-tracking cookies on our public pages.

We do not knowingly collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal record). Please do not send this information through our contact form.

We use the information you give us to:

• respond to your enquiry and provide service information;
• introduce you to the right people on our team — usually someone in Australia and someone in Colombo;
• send follow-up communications you have asked for, such as a proposal or a meeting confirmation;
• keep records of our communications for the duration of any engagement and for a reasonable period afterwards;
• improve the website and the services described on it, using anonymised analytics; and
• meet our legal, accounting, and audit obligations as an Australian company.

We will not use your information for direct marketing without your consent, and any marketing email we do send will include a clear way to opt out.

Within our team

Our Sri Lankan operations team in Colombo works alongside our Australian team. Sharing client and contact information across both locations is a routine part of how we deliver our services and is a cross-border disclosure under APP 8. We take reasonable steps to ensure our overseas team handles your information consistently with the Australian Privacy Principles.

Service providers

We use a small number of established service providers to host the website, store data, send emails, and protect our systems. They process limited information on our behalf, are bound by appropriate confidentiality and privacy obligations, and only handle data as required to deliver their service. We choose providers with strong privacy and security practices.

Other disclosures

We will disclose personal information outside the above only where one of the following applies: you have given consent; disclosure is required or authorised by Australian law; we need to protect the safety, property, or rights of a person or our business; or in connection with a sale or restructure of part of our business, in which case the recipient will be bound by equivalent privacy commitments.

We do not sell personal information. We do not share it with data brokers or with third parties for their own marketing.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration, or misuse. These include encryption in transit, access controls on our systems, and security monitoring.

How long we keep your information

How long we keep information depends on the type of data and the reason we hold it:

• Client engagement data — this is your data. We hold it only for as long as we need to deliver the agreed services, after which it is returned, deleted, or de-identified in line with our engagement terms.
• Internal business records — accounting, tax, and other internal records are kept for the periods required by Australian tax and accounting law.
• Contact form submissions — kept for a reasonable period to handle and follow up on your enquiry, then securely deleted.

You can ask us to delete your information at any time. We will do so unless we have a legal obligation to keep it.

If we become aware of a data breach that is likely to result in serious harm, we will assess it, take reasonable steps to contain it, and notify affected individuals and, where required, the relevant regulator. We will notify you by email as soon as practicable after assessment.

You have rights under the Australian Privacy Principles to:

• Access the personal information we hold about you (APP 12);
• Correct information that is inaccurate, out of date, incomplete, or misleading (APP 13);
• Request deletion of your information, subject to our retention obligations;
• Withdraw consent to specific uses where consent was the basis on which we collected it; and
• Lodge a complaint with us (see Section 9).

Our services are for businesses, not children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has submitted information through our site, please contact us and we will delete it.

If you think we have not handled your information well, please tell us first so we have the chance to put it right. Use our contact form to tell us — include the details so we can investigate. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may have rights under Australian privacy law to escalate your complaint to the relevant regulator.

We may update this policy as our services, the law, or our systems change. The “last updated” date at the top of the page shows when the current version took effect. For material changes that affect how we use information you have already given us, we will notify you directly where practicable.

The easiest way to reach us is our contact form.

If you prefer to write to us: